At Fit Life Regime, we aim to provide high-quality fitness products that meet your needs. However, we understand that sometimes you may need to return a product. Please review our Return and Refund Policy carefully.
1. Return Eligibility
- Timeframe: You have 30 days from the date of delivery to initiate a return.
- Condition: To be eligible for a return, items must be:
- Unused, unwashed, and in the same condition you received them.
- In the original packaging with all accessories and manuals.
- Proof of Purchase: A valid receipt or order number must be provided.
2. Non-Returnable Items
We do not accept returns for the following items:
- Perishable goods (e.g., supplements, food items).
- Personal hygiene products (e.g., opened or used water bottles, yoga mats).
- Digital products and downloadable content.
- Products that are mentioned as No returnable on product pages.
- Items marked as final sale or clearance.
3. Return Process
- Request a Return: To initiate a return, email us at [[email protected]] with your order number and reason for the return.
- Return Authorization: Once we approve your return request, we will provide detailed return shipping instructions, including the return address.
- Return Shipping Costs:
- The customer is responsible for return shipping costs unless the item is defective or incorrect.
- Shipping costs are non-refundable.
- Inspection: After receiving and inspecting the returned item, we will notify you whether your refund has been approved or rejected.
- Shipping: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. The customer has to return the product.
4. Refunds
- Approval Process: Once your return is received and inspected, you’ll receive an email notification about the status of your refund.
- Refund Method: Approved refunds will be processed, and the credit will automatically be applied to your original payment method within 7-14 business days.
Partial Refunds
We may grant partial refunds in the following cases:
- Items that have been opened or show signs of wear and tear.
Refunds We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
5. Restocking Fees
For non-defective products returned in opened or used condition, a 10-20% restocking fee may apply to cover inspection and repackaging costs.
6. Exchanges
We only replace items if they are defective or damaged upon arrival. To exchange an item, email us at [email protected].
7. Order Cancellations
- You can cancel your order within 24 hours of placing it for a full refund. After this period, cancellation is not possible if the product has already been shipped.
8. Faulty or Damaged Products
If your product is defective or damaged upon delivery, please notify us within 2-5 days of receiving it. Email [[email protected]] with your order number and photos of the damaged product. We will offer either a full refund or replacement at no additional cost.
9. Custom Duties and Taxes
For international orders, customers are responsible for any customs duties, taxes, or other charges that may apply.
10. Contact Us
For questions or concerns about returns and refunds, feel free to contact us at [[email protected]]. We’re here to assist you!